a) We are an Authorized Official Redcat Dealer who ships directly from the Manufacturer's warehouse located from NC or AZ closest from you to get to you the FASTEST!
b) We will ship only to a customer confirmed ebay and paypal address as per the ebay Buyer & Seller Protection Policy. We cannot ship to freight forwarders, mail forwarders or any forwarding agency. Please make sure your shipping address is correct before you make any purchase as we can't change the address later on.
c) Packages of high value require a signature upon delivery in accordance with ebay and paypal protection policy. Please make sure you are at the ship to address to sign for the package.
d) We do not ship To: P.O. Boxes & APO/FPO.
e) We DO NOT OFFER LOCAL PICKUPS.
f) Complete payment must be made within 4 days of placing your order when using buy-it-now option or winning your bid. Unpaid item case will be automatically opened unless being informed by the customer that they will be making the payment later than 4 days.
You may return merchandise purchased from us within 30 days for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed.
a) Redcat Racing does not accept any returns if fuel has been put into the vehicle or if the vehicle has been used in any way. New item returns are subject to a 15% restocking fee and all returned items must first receive a return merchandise number from us prior to shipment.
b) You are responsible for properly packaging products to be returned and for delivering the products to the well known carrier of your choice with tracking number. You are responsible for any damage to your product during return shipment.
c) Returned products must be in the same condition as you received them. A fee may be charged for any product returned without original packaging, missing parts or manuals, or otherwise not in like-new saleable condition.
d) If for any reason (other than being defective) you are not totally satisfied, please contact us within 30 days of receipt of your purchase. We will refund your purchase price excluding shipping & handling and 15% restocking fee. We won't issue refund for items that have been used or altered in any way. Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Return Policy. Products that are returned with a missing, damaged or altered serial number will be refused and returned to you.
We pride ourselves on our Customer Service and Satisfaction.
a) Feedback means a lot for us. In order for us to continue offering our great prices and service please leave us a Five Star ***** 5/5 rating feedback if you are Satisfied with your purchase. We want to make sure we always get a 5 star positive feedback from the buyer. We stand by our service and honesty and strive for 5 star feedback.
b) If for any reason, you experience any problems either with shipping or your product please Contact Us through ebay messages, before OPENING A CASE or Leaving a NEUTRAL or NEGATIVE FEEDBACK! Customer Satisfaction is our top priority and we will do whatever we can to make you happy and we will try our best to remedy the issue.
Redcat Racing Limited 90-Day Warranty
These warranties cover defects with the materials, workmanship, or assembly at factory only. All replacement parts and warranty approvals are at the sole discretion of Redcat Racing.
These warranties do not cover breakage due to abuse, improper break-in, improper setup, or improper operation.
If you believe you have a warranty claim, simply fill out the form on Redcat Racing website and include all information associated with the claim. Once the form is approved, you may send the entire vehicle back to Redcat Racing and the Redcat technicians will repair your vehicle at no charge for labor but may require payment for parts needed if they are not covered under warranty. Redcat Racing will require payment for shipping the item back to you.
Items Not Covered Under Warranty
• Drive train and suspension parts
• Gears Including spur, clutch-bell and others
• Clutch & Clutch Spring
• Pull Start
Every RC enthusiast knows that Redcat Racing means quality, performance and value. If you are looking for a serious RC vehicle, then RCSuperDepot has what you need! We are an EXCLUSIVE Redcat Racing Official DEALER selling ONLY REDCAT Racing products